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DETROIT, MI - NOVEMBER 1: At Impact Church on Detroit's east si

Detroit Mayor Mike Duggan released a 10-point plan Thursday at City Hall to help Detroiters get their water on and keep it on. His office and Detroit water officials spent days redesigning how collections will be handled. Duggan was joined by Detroit Water and Sewerage Department (DWSD) Director Sue McCormick, City Council members and the United Way for Southeastern Michigan.

The plan is designed to collect millions of dollars in overdue water bills from Detroit residents and businesses while avoiding mass service shutoffs.

Here’s the 10-point plan:

  1. Waive turn-on fees and late payment penalties.
  2. Cut red tape.
  3. Extend hours at DWSD Customer Care Centers
  4. Increase staffing at the DWSD call center and extended hours.
  5. Cobo Water Fair Aug. 23
  6. Improve notification for customers in danger of shutoff.
  7. Implement an affordable payment plan.
  8. Provide financial assistance for low income Detroit customers.
  9. Build neighborhood partnerships.
  10. Provide a clear way to give.

“It’s taken a lot of effort to get to this point but I truly think we’re in a situation now where if you want to pay your bill we’ve made it easier, and if you’re truly in need we’re going to get you to the right place,” said Duggan. “I think for the great majority of people in this town the whole process will get a lot better.”

More than 15,000 customers had their service cut between March and June, although many have since had it restored. Shutoffs have been halted until Aug. 25.

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